Check my exchangeable value
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How to Exchange your Voucher
Can I exchange my voucher?
If your voucher is a Face Value voucher, you can exchange it for alternative experiences
or gifts to the same value. The new voucher/s that you select will keep the same
expiry date as your original voucher. Experience vouchers cannot be exchanged.
If you select an experience or gift of a lower value, we will hold the remaining
balance for you and this can be used against future purchases. (This balance will
be held until the voucher's original expiry date, after which it will expire.) If
you select a more expensive experience, you will be asked to pay any difference
in price, and the Face Value of your voucher will increase accordingly.
A voucher may be exchanged once at no cost. Subsequent exchanges will incur an administration
fee of £20. Some experiences are not available to exchange to, including promotional
products, tangible products and our 'VIP' range (kindly note that this list is subject
to change without notice).
Can I combine the values of two or more vouchers?
You can combine or merge the value of two or more Face Value vouchers for an administration
fee of £20, but if they have different expiry dates then the earlier expiry date
is carried forward onto the replacement voucher. Only Face Value vouchers purchased
from the same retail chain, brand or website can be merged together, and you cannot
merge a voucher if it has already been merged or exchanged.
In order to merge your vouchers, please telephone our Customer Services team on
0844 474 0400 and they will be happy to take you through the process. You'll then need to complete and return your original vouchers,
a letter of intent of what you’d like us to do and any payment required, to our office. Please note that as your vouchers cannot be replaced
if lost in the post, we strongly advise using Royal Mail Special Delivery when sending
vouchers to us.
We cannot merge vouchers if one or more have already expired or been extended; if
one or more have previously been merged, if one or more does not have a Face Value
or if you have already made a booking with one of our experience providers. A voucher
cannot be exchanged or refunded once it has been merged.
How do I exchange my voucher?
In order to exchange your voucher, please telephone our Customer Services team on
0844 474 0400. You'll then need to complete and return the form, along with your original voucher with a letter of intent (as above), to our office.
Please note that as your voucher cannot be replaced if lost in the post, we strongly
advise using Royal Mail Special Delivery when sending vouchers to us.
An Experience voucher is a voucher which does not have Face Value on it or in it,
and cannot be exchanged. We also cannot exchange a voucher if it has already expired;
if it has been extended; if it has previously been merged or combined, or if you
have already made a booking with one of our experience providers. A voucher cannot
be refunded once it has been exchanged.